Courses

Essential Sales Skills workshop, 21 Nov 2017 at the Pietermaritzburg Chamber of Business

Customer Service Excellence

Energize staff and improve customer service. Creates a more worker-friendly environment. A powerful and uplifting boost to the morale and energy of staff. Encourages creativity and innovation as well as teamwork -Promotes a service culture in your business. Energize staff ,improve customer service and build a repeat client base.

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The Supervisor /The Staff and The Team

Acquire skills and responsibilities needed for effective supervision-The Team Leader and Supervisor needs to control and manage proactively. Supervisory responsibilities and tools. 4 ways to curb absenteeism. Motivate your employees to be star performers.

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Supervising Basics: Managing Staff Made Easy

For all staff who are Supervisors and staff being promoted to a Supervisory position in 2018. We cover the essential skills needed in a supervisory capacity. We look at communication skills, motivation and how to lead by example. An essential tool for all staff.

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Working Together- Striving for Excellence

A Brand New workshop which focuses on building good relationships between staff and team leaders in the workplace. The focus is on attitudes , acceptance and tolerance and to build your staff into a great team.- An excellent Workplace Communication Course for all staff.

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Essential Sales Skills

This workshop will equip staff with the essentials for success in selling your product or service. An excellent training workshop for all persons involved in sales. Draw up a Sales and Marketing Plan. Acquire 10 valuable sales tips !!“Remember……..we are all sales people!”

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Telephone/Reception & Customer Service Excellence

The Telephone is the first point of contact- so make a good impressions immediately. Project a professional image. Answer in 3 rings-use voice effectively-tone of voice-transferring and placing calls on hold. The Customer Service Module will assist in creating a worker-friendly environment which offers excellent service to customers.

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Hospitality Excellence

Create service excellence in the Hospitality Industry. You will find an improvement in guest relations and in staff confidence that will have your guests coming back for more. A valuable tool for all staff in hotels, bed and breakfast, health care clinics , Retirement homes . Benefits all levels of staff who interact with guests!

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Exceptional Customer Service…and More

In an increasingly competitive market place, building your business ultimately comes down to providing excellent service. This can only be done by promoting a service culture in your company to keep customers coming back and to succeed in the service industry. Focus is on Attitude, behaviour and Telephone Skills- Answer that phone in 3 rings and smile!! Make an instant connection with your Customer and remember THE CUSTOMER IS KING!!

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In-house Courses

Our workshops can be presented in-house at your property or at the Pietermaritzburg or Durban Chambers of Commerce and Industry.

Public Courses

Send your staff on one of our public courses.  Click on a course title for further details and bookings.

There are no upcoming events at this time.