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Interacting with Confidence |
Communicating for service excellence
A Workshop in Communication Skills
Seminar Objectives:
- To underscore the connection between effective communication and good customer service.
- To apply effective verbal and non-verbal communication skills in your company.
- To illustrate how good communication affects teamwork.
- To show delegates how effective communication skills can benefit them in their private lives and in their professional lives.
- Telephone skills.
- To illustrate that communication is a key element to customer service.
- To understand the difference between formal and informal communication. ( the grapevine and its problems!)
- The importance of effective speaking
- Internal and External Communication
The above seminar is a 6 hour interactive workshop. It is an excellent
tool to foster good communication skills amongst your staff and follows
a step-by-step method by which communication can be improved.
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