Create service excellence in your Guest House/hotel/restaurant . You will find a marked improvement in customer relations and in staff confidence that will have your customers/guests coming back for more……join the list of hotels and guest lodges that have benefited from this outstanding seminar!!!!!!

Who Should Attend?

• All levels of staff who interact with guests face-to-face or telephonically
• Front Office /Housekeeping /Food and Beverage/Functions /Chefs
• Staff in hotels, bed and breakfast, restaurants

The Following will be covered:

• Service in the Hospitality Industry
• Looking Ahead:2010; What plans can be put in place?
• Moments of Truth
• What is Service Excellence
• “Wow” the Customer with extra-special service
• Reception Skills
• Managing Stress in the hospitality Industry
• Time Management
• Building effective teams
• Give consistent service that is warm and friendly
• Communication Skills at the Front Desk and in housekeeping
• This programme is an interactive, multi-sensory workshop that facilitates the development of a service ethos in the Hospitality Industry