(For all sales staff and call centre personnel)

This brand new workshop combines 2 successful courses “Telephone Power & Reception Etiquette” and “Selling Power” and provides the essential skills needed for using the telephone and will equip you with the necessary skills for selling your product or service over the phone as well as face-to face. Answer that phone in 3 rings and SMILE! Telephone manners; using your voice correctly; taking messages; placing calls on hold and transferring calls. How to greet customers with courtesy and respect. Dealing with the angry customer. How to project a professional image…”Remember you never get a second chance to make a good first impression”, so do it over the telephone. An excellent training workshop for all staff involved in sales. Draw up a step-by-step Sales Plan. A valuable tool for new staff and a great booster for those already involved in selling over the telephone. Learn the art of Salesmanship-future trends in sales, upselling, tele-marketing and sales blitzes.