(A fun-filled educational and motivational experience)

This Workshop follows on the highly successful “Service Excellence” workshops presented by Maureen Cohen of Trainsmart. Focuses on service levels in the Country and explores ways to improve service in all industries. A look at “the way forward” in Service Excellence for 2006 and Beyond…….emphasizes the importance of good “people skills” as well as communication skills. Includes the Best Selling Customer Service Programme……”Give “em the Pickle!”

Course content:

• Service Excellence in South Africa
• Make service your number one priority
• Communication and Interpersonal Skills: Communication between staff and management; channels, barriers to communicating effectively
• The Importance of effective Communication
• Non-verbal communication
• Listening skills
• Dealing with Diversity in the Workplace
• Goal setting and managing conflict
• Stress Management
• Time Management
• Bring in the positives and throw out the negatives
• Change the behaviour of staff forever
• Motivation and Attitude with "Give ‘em the Pickle"

Through this seminar, you will learn excellent tips on how to improve Customer Service through motivation and teamwork. Valuable ideas on how to think about the customer and how to treat them............."consistency" is the key word....set high standards and live them every day..........remember our job is to make customers happy. What's the best way to do that? By giving out "Pickles" "Pickles" are those special or extra things you do to make the customer happy. The trick is figuring out what your customers want and then making sure they get it. .........that's the Pickle!!!