"Making a good first impression"

This  interactive half-day workshop will deal with how to make a positive first impression with the customer in order to sell.  We will examine ways to create an instant connection with our  customers and ways to COMMUNICATE IN BUSINESS!

Course Content

• The 10 communication Tips
  The Benefits of connecting: Increased sales, repeat customers, establishing trust, higher productivity
  If your customer immediately trusts you, you are much closer to closing the sale: if a dissatisfied customer trusts you, you are close to solving the problem.
  The importance of establishing rapport with your co-workers, collegues and management.
  Before our customers buy anything, they have to buy YOU!!!
  The importance of eye-contact.
  Appearance does count!!
  Choose an attractive attitude, not a negative attitude!
  Send the right signals: Look them in the eye and SMILE!!!
  Get them talking and keep them talking