The Spirit of Hospitality Seminar

Comments from delegates who attended the above training sessions :

• "It improves your service skills and shows you how to reach out to guests" Heather Adams
• "The Spirit of Hospitality is a great asset to the work environment... it opens up communication barriers in other departments. Thank you for a wonderful course"
• "This training seminar will benefit all staff at the hotel in the sense that it encourages communication skills and service excellence"
• "This seminar focuses on being passionate about this industry... it reminds us that we are also important... Invest in Yourself"
• "I liked the idea that chefs are not only back of house people and they also have a huge role to play... I feel a lot more positive about my job"
• "An excellent seminar... perhaps middle and top management should attend this training course"?
• "I think this seminar is extremely useful to all staff and students. I have learned how my role in this organization helps to improve the hotel and so this has got me thinking of ways to make my part more useful. I now feel I want to 'lift my game' I think this should be available to all employees of our organization". J. Bezuidenhout
• "F & B Academy should be brought in for training... I wish all the heads of departments could attend this because some of these heads lack inter-personal skills. Thank you for an excellent seminar"
• "F & B Academy should be given the opportunity to attend this seminar, as they have a lot of contact with guests, and they would be able to improve guest service". Bradley Wright
• I learnt new ways of giving service excellence"
• "The importance of team work and respect for others has taught me how to have a better working relationship with my co-workers".
• "Excellent way to motivate all staff. Surely this should improve communication at the Hotel?"

The Spirit of Hospitality Seminar

Comments from delegates who attended the above training sessions :

• "I learnt that if we work together as a team, we can improve our service skills".
• "This training seminar helped me a lot especially the on-stage and off-stage idea". Happy Ndlovu
• "The Spirit of Hospitality has enhanced my knowledge of good customer service. My Goal in housekeeping is excellence. Maureen was very good at explaining the need for excellence. Thank you." Colleen Venter
• I found this seminar very motivating, the presentation was great and I enjoyed the experience". Meneshree R.
• "The Spirit of Hospitality has helped me learn how to handle guests in a better way. It has helped me understand how to make the guests feel welcome in order to ensure that they come back to our hotel. Thank You. Michael.
• "I picked up lots of very helpful ideas which will go a long way to helping me deal with difficult situations."
• "Today I have learnt how to assist my collegues and how to deal with guests in a professional, but helpful way."

Report : The Moment of Truth Seminar

Delegates were asked to give their comments regarding the seminar. Herewith the following:

• "I learnt how to communicate clearly and how to respond more positively towards the client."
• " I have become more conscious of service excellence.........we need to communicate this amongst Turners staff."
• "A positive attitude will affect customer service and also help staff morale."
• "The module " Invest in Yourself" helped me realize that we need time for ourselves. In this way we would be more productive at work." Jenny
• "I can now see the importance of good service and how we would gain a competitive advantage though good service."
• 'This seminar helped me realize that I need to provide a service for customers as well as my team members. I have to do my job to the best of my ability, respect my co-workers and always treat the client with the greatest respect"
• ' I feel I can use the ideas in this seminar to promote Turners as a Company. Also I can see the value of being motivated and having passion for my job." Pam
• "The seminar has given me a better understanding of how to effectively help the customer, and how be co-operate more effectively with my co-workers. I have learnt some ways of growing in my career."
• "This seminar has reinforced the importance of Teamwork and of taking care of Clients. The Customer is King!"
• "Any aspects of training is so rewarding........this has motivated me not only in the sense of loyalty to the company, But to see what I can do better for the customer and in turn reap the benefits."
• "Helped me in the direction of motivating the staff, promoting teamwork and increasing our level of service to our clients." Neren
• "it has helped me find ideas of providing service excellence to our clients. We need to always enquire about their needs, so they will continue using our company and to ultimately promote our company." Natalie