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In an increasingly competitive market place, building a business ultimately comes down to providing excellent service.

TrainSmart (incorporating MCT) was established in 2002 to assist companies to develop outstanding customer service levels.

The training is suitable for all industries, with specialized courses on offer for the hospitality and shipping industries.

Industry-specific customized courses are also developed to match specific requirements.

Companies have reported a marked improvement in customer relations and in staff confidence.

About the Presenter

Maureen has been a teacher and facilitator for 25 years. She conducts regular workshops in all service industries, including the hospitality industry. She specializes in communication skill, management training, teambuilding & motivational training.

Maureen specializes in in-house training that is tailored to the specific industries.

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In-house Courses

Our workshops can be presented in-house at your property or at the Pietermaritzburg or Durban Chambers of Commerce and Industry.

Public Courses

Send your staff on one of our public courses.  Click on a course title for further details and bookings.